Sunday · November 1
All office operations suspended
All office operations will be temporarily suspended.
Deatras Network & Data SolutionSubscriber dashboard
Subscriber dashboard
Account overview
Your payment options, important dates, and support in one place.
Your account
Your internet is disconnected.
Your account has an unpaid balance. For immediate automatic reconnection, pay the full amount through our website’s Account Status → PAY NOW and wait for payment confirmation.
Office advisory · November 2026
Office closed on November 1–2, 2026
Monday · November 2
Technical support resumes
Online payments only will be accepted. Regular office transactions remain unavailable.
Tuesday · November 3
Regular office operations resume
Manual payment posting and office transactions resume at 8:00 AM.
No manual payment posting during the November 1–2 office closure. Pending manual payments will be processed when the office reopens on Tuesday, November 3, 2026, at 8:00 AM. For immediate automatic reconnection after payment confirmation, use the website’s Account Status → PAY NOW option.
View the official office advisory
Payment details received. Payment verification and reconnection are still pending.
Let’s get you
back online.
For immediate automatic reconnection, pay through our subscriber website. Open Account Status, click PAY NOW, and complete the full payment. Reconnection follows successful payment confirmation.
Open Account StatusManual payments are posted only Monday–Saturday, 8:00 AM–5:00 PM. For immediate automatic reconnection, pay through the website’s PAY NOW option. Direct transfers and cash wait for manual verification; announced office closures apply.
Manual payment posting
& reconnection requests
Manual posting schedule
Monday–Saturday, 8:00 AM–5:00 PM, Philippine time.
8:00 AM–5:00 PM
Monday–Saturday ONLY
FOR STRICT COMPLIANCEPhilippine time
Manual posting: closed Sundays and announced closure daysManual payments received outside 8:00 AM–5:00 PM, Monday–Saturday, are processed on the next open business day. For immediate automatic reconnection after payment confirmation, use website PAY NOW.
Regular schedule. Check announced closures.
Payment methods
GCashMayaBPIMariBankGoTyme Bank
For automatic reconnection, start your payment on the website using Account Status → PAY NOW. View payment instructions.
Automatic reconnection through the website
1Open Account StatusLog in to the subscriber website and check your balance.2Click PAY NOWChoose your payment channel and settle the full amount due through the website.3Wait for confirmationAutomatic reconnection follows successful full-payment confirmation. Return to Account Status to check your service.
When does my grace period end?
Calculate your dates from the due date on your bill.
Use the date checker →Automatic reconnection
Pay through the subscriber website
For immediate automatic reconnection, you must pay through our website using PAY NOW. Complete the full payment in the portal and wait for successful payment confirmation.
Subscriber websiteAccount StatusPAY NOW
- Log in to your accountOpen the subscriber website and enter your account number and last name.
- Open Account Status → PAY NOWCheck your outstanding balance, then click the PAY NOW button.
- Verify and complete paymentConfirm the billing period, due/bill dates, and full amount due. Choose a payment channel and finish the transaction.
- Wait for the confirmation pageSave your receipt. Click “<< HOME” to return to the portal and check Account Status.
Website PAY NOW: immediate automatic reconnection after successful full-payment confirmation. This process does not wait for manual office posting. Direct bank/e-wallet transfers, cash, and receipts sent to billing require manual verification.
Manual payments: posted ONLY Monday–Saturday, 8:00 AM–5:00 PM. Sundays and announced office closures are excluded. Manual posting for the November 1–2 closure resumes Tuesday, November 3, 2026, at 8:00 AM.
PAY NOW shown under Billing Statement? View the full procedure.
If your portal displays the PayNow image under Billing Statement, follow these steps:
- Click the Billing Statement tab.
- Select the billing period using the filter.
- Click the PayNow image below the filter.
- Verify the billing period and due/bill dates.
- Choose the bank or e-wallet merchant. If the amount is editable, make sure you settle the full amount required for reconnection.
- Proceed with payment and complete the process.
- Wait for the transaction confirmation page and save your receipt.
- Click “<< HOME” to return to your account portal and check your status.
Direct payment / already paid elsewhere
Manual payments are posted ONLY Monday–Saturday, 8:00 AM–5:00 PM, excluding announced office closures. Direct transfers and cash require manual verification. For immediate automatic reconnection after payment confirmation, use the website’s PAY NOW option above.
Your device appears to be offline. Your entered details remain on this page. Use a working connection, such as mobile data, to complete payment or contact billing.
- 1Choose method
- 2Your details
- 3Review & send
Choose a direct payment method
Select a bank or e-wallet to view its QR code and account details. Manual verification applies.
Official payment account
Check the recipient and amount before making a direct transfer, then keep your receipt. Direct transfers require manual verification; they do not use the website’s automatic reconnection process.
Pay at our office or through an authorized collector. Give your account name and number, and keep your receipt.
Manual posting and office hours: Monday–Saturday, 8:00 AM–5:00 PM ONLY. Closed Sundays and announced closure days. The office is closed November 1–2, 2026; regular operations resume November 3 at 8:00 AM.
Keep your receipt and transaction reference ready. You do not need to make another payment if you have already paid the full amount.
Enter your payment details
Use the information on your receipt. All fields are required.
Review before submitting
Make sure these details match your receipt.
Manual verification comes next. Submitting details does not confirm payment or automatically reconnect your service. Manual payment posting and manual reconnection requests are processed strictly 8:00 AM–5:00 PM, Monday–Saturday ONLY, excluding announced office closures. No manual processing after hours or on Sundays.
Payment details received.
Your internet service is still awaiting reconnection. Our billing team must verify your payment first. Manual payment posting and manual reconnection requests are processed only 8:00 AM–5:00 PM, Monday–Saturday, excluding announced office closures. No manual processing after hours or on Sundays.
Details receivedVerification pendingReconnection follows
View submitted payment details
Next: copy the message below and attach your receipt on Facebook.
For strict compliance: manual payments are posted Monday–Saturday, 8:00 AM–5:00 PM ONLY, excluding announced office closures. After-hours and Sunday submissions are processed on the next open business day. For the November 1–2 closure, manual posting resumes November 3 at 8:00 AM.
Send your receipt to billing
Copy your message, open Facebook, then paste it and attach your receipt.
Preview your payment message
Copying a message does not send it. Attach your receipt before sending it to our billing team.
Check your payment dates
Enter the due date printed on your bill.
Your grace-period and disconnection dates will appear here.
PAYMENT DUEPay on or before this date
LAST GRACE DAYDay 3 after your due date
DISCONNECTIONDay 4, if still unpaid
This is a calendar guide based on the date you enter. For your actual balance and posted payments, check the subscriber portal.
3 days
Grace period
Disconnection on day 4 if unpaid.
₱500
Reconnection fee
Where provided in your service agreement.
60 days
Unpaid or inactive
Your connection slot may be reassigned.
Find an answer quickly
8 policy topics
When will my internet be disconnected?
Your internet service will be disconnected after 3 days of nonpayment following your due date. Days 1–3 are the grace period. On day 4, service is disconnected if payment remains unpaid. Please settle your bill within the grace period.
Does paying late change my due date?
No. Your due date remains fixed under your service agreement. Late payment, disconnection, or reconnection does not reset your billing date. Due date changes are not available during your contract.
What do I need for reconnection?
Settle all outstanding balances. For automatic reconnection, pay through the subscriber website using Account Status → PAY NOW and wait for successful payment confirmation. Direct bank/e-wallet transfers and cash payments require manual verification and proof of payment. The ₱500 reconnection fee applies where provided in your service agreement. Manual payments and manual reconnection requests follow the strict 8:00 AM–5:00 PM, Monday–Saturday schedule, excluding announced office closures. Website PAY NOW payments allow immediate automatic reconnection after successful full-payment confirmation. Submitting details alone does not reconnect your service.
When are manual payments posted?
For strict compliance: manual payments are posted ONLY from 8:00 AM to 5:00 PM, Monday to Saturday, Philippine time. Direct bank/e-wallet transfers, cash, and receipts sent to billing require manual verification. No manual posting before 8:00 AM, after 5:00 PM, on Sundays, or during announced office closures. These submissions are processed on the next open business day. For immediate automatic reconnection after successful full-payment confirmation, use the website’s Account Status → PAY NOW option.
How do I get automatic reconnection?
Pay through our subscriber website. Log in, open Account Status, click PAY NOW, and complete payment of the amount due. If your portal shows the PayNow image under Billing Statement, select the billing period there and follow the payment prompts. Wait for the confirmation page, then return to the portal to check your status. Website PAY NOW payments provide immediate automatic reconnection after successful confirmation of the full payment, without waiting for manual office posting. Direct transfers, cash payments, and submitting a receipt require manual verification.
What is the November 1–2, 2026 office advisory?
The office is closed November 1–2, 2026. All office operations are suspended Sunday, November 1. Technical support resumes Monday, November 2, with online payments only; regular office transactions remain unavailable. Regular office operations and manual payment posting resume Tuesday, November 3, at 8:00 AM. For immediate automatic reconnection after payment confirmation, pay through website Account Status → PAY NOW.
How do I submit proof of payment?
Submit your payer name, account number, amount paid, and transaction reference using the Payments section. Send your receipt or screenshot to our Facebook Page with your account name and number. Payment must be verified before your account is updated.
What happens after 60 days unpaid or inactive?
Accounts unpaid or inactive for 60 days may lose their assigned connection slot. The slot may be reassigned to another customer. Restoring service after slot reassignment requires a new installation fee and is subject to slot availability.
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Message our billing team
Send your account name, account number, and receipt or transaction reference so we can check your payment or balance.
Message on FacebookCall for assistance
Have your account name and number ready when contacting us.
Manual payment posting
Manual posting schedule
Monday–Saturday, 8:00 AM–5:00 PM, Philippine time.
8:00 AM–5:00 PM
Monday–Saturday ONLY · Philippine time
FOR STRICT COMPLIANCEManual posting: closed Sundays and announced closure daysManual payments received outside 8:00 AM–5:00 PM, Monday–Saturday, are processed on the next open business day. For immediate automatic reconnection after payment confirmation, use website PAY NOW.
More account resources
View your bill in the subscriber portal or visit our community for service updates.
Connection details for support
- User ID
- Device MAC
- Remote IP